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311 - Payments / Fees

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1. What is the service area for stormwater billing?

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2. What is the billing period for my stormwater bill?

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3. What are the commercial water and sewer tap-in fees?

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4. What are the residential water and sewer tap-in fees?

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5. What are the current water and sewer rates?

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6. What are the fees for laboratory testing services?

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7. What is the cost of a fire hydrant meter?

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8. Who can I call to check the status of a submitted invoice?

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9. To what address should a Water Utility vendor submit an invoice?

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10. How may I obtain a copy of the Water Specification book?

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11. What are the septic tank dumping rates?

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12. How are water and sewer rates established?

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13. How are the sewer charges calculated?

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14. Why does my first bill have a $40 previous balance?

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15. In extenuating circumstances, can I make alternate arrangements for paying my account?

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16. When are payments that are placed in the drop box credited to my account?

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17. How can I make payments for my water bill after office hours?

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18. What is the due date for my water bill?

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19. When will I receive my water bill?

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20. Where can I pay my bill online?

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21. Can I setup an automatic draft for my water service?

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22. If I had a leak, can my bill be adjusted?

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23. What are the pretreatment surcharge fees?

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24. What are the permit fees for water trucks and tank inspections?

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25. What are the penalties for violating the FOG & Backflow Ordinance?

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26. What are the fees for backflow prevention devices?

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27. What is the inspection fee for a Fats, Oil, and Grease pumper truck?

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28. What is the cost of an Engineering Department Specifications book?

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29. What is the cost of a temporary water service?

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30. What is the same-day water service set-up fee?

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31. What is the water service set-up fee?

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32. How long does it take for a submitted invoice to be paid?

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33. What is the $50 set-up fee for water?

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34. What does Water Utility accept for payment?

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35. How Can I Qualify For A Credit Against My Fee?

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36. Why am I being charged a stormwater fee?

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37. How is the Stormwater Service Fee Calculated?

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38. Who is the Stormwater Service Fee billed to?

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